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Warranty

WARRANTY STATUS

To check warranty status, enter the unit's serial number below. If no information is found, contact Customer Care for assistance.


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Customer Care
Email: customercare@veexinc.com
Call: +1.510.651.0500

WARRANTY POLICY

Warranty Period: The warranty period for hardware, software and firmware varies based on product, configuration, and customer contract. Please contact Customer Care for questions. The warranty period for battery pack, LCD, LCD touch panel, LCD protective cover, and accessories (including but not limited to patch cords, AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is limited to one (1) year from the ship date.

Hardware Coverage: VeEX Inc. warrants hardware products against defects in materials and workmanship. During the warranty period, VeEX will, at its sole discretion, either

  • Repair the products
  • Replace hardware which proves to be defective

provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of purchase within thirty (30) days of the request by the customer, freight prepaid.

Software Coverage: VeEX Inc. warrants software and firmware materials against defects in materials and workmanship. During the warranty period, VeEX will, at its sole discretion, either

  • Repair the products
  • Replace the software and/or firmware which prove to be defective

provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of purchase within thirty (30) days of the request by the customer, freight prepaid.

Additionally, during the warranty period, VeEX Inc. will provide, without charge to the customer, all fixes, patches and enhancements to the purchased software, firmware and software options. VeEX Inc. does not warrant that all software or firmware defects will be corrected. New enhancements attached to a software option require the option to be purchased (at the time of order or the time of upgrade) in order to benefit from such enhancements.

Limitations: The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or licensee of any merchandise (hardware, software, firmware and/or accessories). Revoking the warranty: VeEX Inc. does not guarantee or warrant that the operation of the hardware, software or firmware will be uninterrupted or error-free. The warranty will not apply in any of the following cases:

  • Improper or inadequate maintenance by the customer
  • Damage due to software installed by the customer on the unit without prior authorization (written) from VeEX Inc.
  • Unauthorized alteration or misuse
  • Damage occurred from operating the unit